RSP Associates
RSP ASSOCIATES
Hotel and Restaurant Consulting
Quality Assurance Critiques
Restaurant Evaluation & Training Programs
The More You Know !
Recording a guest experience through a professional evaluator’s eye is the
most proactive measure you can take to insure increased guest satisfaction.
The RSP evaluation process is not a critical eye on your business ~ it is a professional’s insight into how your guest is being served. With an unbiased view “from the outside in” RSP’s evaluation team will help you understand the true positives and negatives of the guest’s experience.
The Team!
RSP’s professional evaluators bring to the table over twenty five years of managerial and operational expertise in the hotel and restaurant industries. Their qualifications include a well documented history of professional consultations and evaluations for properties throughout the United States and the Caribbean. The RSP quality assurance team comprises hotel and resort professionals, a published restaurant critic for a New York newspaper, food and beverage trainers along with marketing and security specialists.
RSP’s reporting system is confidential and provides an exact account of your overall operation as it relates to customer satisfaction. From greeting to departure this report documents every experience the professional evaluator encounters. This assessment provides specific information as it relates to the quality of service, management performance and safety along with the general condition of the property.
RSP ASSOCIATES
MENU OF SERVICES
Quality Assurance Critiques
This confidential report provides a precise overview of the evaluator’s finding when visiting a property. This is a detailed accounting of positive as well as negatives experiences as they relate to the performance of managers and employees on duty, condition of guest rooms, restaurants, exercise facilities, parking, and safety issues as well at the overall condition of the property.
Confidential Professional Restaurant Reviews
This is a rare opportunity to obtain a private review of your restaurant as seen through the eyes of a published restaurant critic. Composed in narrative form, this review is presented as it would appear in any print publication. This unique critique provides the perfect training tool to reinforce the high level of quality and service standards every restaurant strives to achieve.
Beverage Reports
Incorporating beverage and security professionals this program provides a complete analysis of your beverage department. This confidential report includes monitoring of the service and management staff, the effectiveness of cash and credit card procedures, bartender pouring techniques, knowledge of beverage recipes along with general bar and cocktail service techniques.
Consulting and Training
RSP Associates will provide consultation and training in the areas of food and beverage service. On site training is available to educate your staff on kitchen expediting, food delivery, proper serving techniques, menu knowledge, as well as procedures associated with increasing the guest check average.
Promotions and Marketing
As the concept consultant for several successful properties, RSP Associates offers a unique background in the area of theme development, promotions and advertising. This includes design concepts, marketing campaigns as well as creative promotional programs. Previous clients include boutique and corporate hotels, resorts, restaurants, golf, tennis and spa facilities located throughout the United States and the Caribbean.
A complete fee schedule and list of references are available upon request.
Contact ● RSPutt @verizon.net
Hotel and Restaurant Consulting
Quality Assurance Critiques
Restaurant Evaluation & Training Programs
The More You Know !
Recording a guest experience through a professional evaluator’s eye is the
most proactive measure you can take to insure increased guest satisfaction.
The RSP evaluation process is not a critical eye on your business ~ it is a professional’s insight into how your guest is being served. With an unbiased view “from the outside in” RSP’s evaluation team will help you understand the true positives and negatives of the guest’s experience.
The Team!
RSP’s professional evaluators bring to the table over twenty five years of managerial and operational expertise in the hotel and restaurant industries. Their qualifications include a well documented history of professional consultations and evaluations for properties throughout the United States and the Caribbean. The RSP quality assurance team comprises hotel and resort professionals, a published restaurant critic for a New York newspaper, food and beverage trainers along with marketing and security specialists.
RSP’s reporting system is confidential and provides an exact account of your overall operation as it relates to customer satisfaction. From greeting to departure this report documents every experience the professional evaluator encounters. This assessment provides specific information as it relates to the quality of service, management performance and safety along with the general condition of the property.
RSP ASSOCIATES
MENU OF SERVICES
Quality Assurance Critiques
This confidential report provides a precise overview of the evaluator’s finding when visiting a property. This is a detailed accounting of positive as well as negatives experiences as they relate to the performance of managers and employees on duty, condition of guest rooms, restaurants, exercise facilities, parking, and safety issues as well at the overall condition of the property.
Confidential Professional Restaurant Reviews
This is a rare opportunity to obtain a private review of your restaurant as seen through the eyes of a published restaurant critic. Composed in narrative form, this review is presented as it would appear in any print publication. This unique critique provides the perfect training tool to reinforce the high level of quality and service standards every restaurant strives to achieve.
Beverage Reports
Incorporating beverage and security professionals this program provides a complete analysis of your beverage department. This confidential report includes monitoring of the service and management staff, the effectiveness of cash and credit card procedures, bartender pouring techniques, knowledge of beverage recipes along with general bar and cocktail service techniques.
Consulting and Training
RSP Associates will provide consultation and training in the areas of food and beverage service. On site training is available to educate your staff on kitchen expediting, food delivery, proper serving techniques, menu knowledge, as well as procedures associated with increasing the guest check average.
Promotions and Marketing
As the concept consultant for several successful properties, RSP Associates offers a unique background in the area of theme development, promotions and advertising. This includes design concepts, marketing campaigns as well as creative promotional programs. Previous clients include boutique and corporate hotels, resorts, restaurants, golf, tennis and spa facilities located throughout the United States and the Caribbean.
A complete fee schedule and list of references are available upon request.
Contact ● RSPutt @verizon.net
posted by RSPutt @ 9:03 PM
4 comments
4 Comments:
sounds great
Hi ##NAME##, As you are probably aware, there are so many junk filled blogs. I was searching for mailing lists and ##LINK## related information today and it's a nice break from the 'usual' to come across your blog. I'm happy I came across your site while searching for mailing lists related ideas today. I have no idea how searching for mailing lists got me here but thanks for the break.
Hi ##NAME##, There are not too many good home business leads and ##LINK## related sites that aren't full of junk posts, search engine scraping and except for keyword stuffing, nothing useful related to home business leads. It was nice to find an exception today when I happened upon your site. Keep it going.
R.S.Putt / RSP Associ es, I just happened to be surfing for business leads and business leads related sites and somehow ended here. Don't ask me how. I actually wasn't interested in this post until I accidentally got here and started reading. Got major sidetracked. - But that's ok! Well, best of luck and I'm back off looking for info on business leads.
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