Hotel and Restaurant Consulting
Quality Assurance Critiques
Restaurant Evaluation & Training Programs
The More You Know !
Recording a guest experience through a professional evaluator’s eye is the
most proactive measure you can take to insure increased guest satisfaction.
The RSP evaluation process is not a critical eye on your business ~ it is a professional’s insight into how your guest is being served. With an unbiased view “from the outside in” RSP’s evaluation team will help you understand the true positives and negatives of the guest’s experience.
RSP’s professional evaluators bring to the table over twenty five years of managerial and operational expertise in the hotel and restaurant industries. Their qualifications include a well documented history of professional consultations and evaluations for properties throughout the United States and the Caribbean. The RSP quality assurance team comprises hotel and resort professionals, a published restaurant critic for a New York newspaper, food and beverage trainers along with marketing and security specialists.
RSP’s reporting system is confidential and provides an exact account of your overall operation as it relates to customer satisfaction. From greeting to departure this report documents every experience the professional evaluator encounters. This assessment provides specific information as it relates to the quality of service, management performance and safety along with the general condition of the property.
MENU OF SERVICES
Quality Assurance Critiques
This confidential report provides a precise overview of the evaluator’s finding when visiting a property. This is a detailed accounting of positive as well as negatives experiences as they relate to the performance of managers and employees on duty, condition of guest rooms, restaurants, exercise facilities, parking, and safety issues as well at the overall condition of the property.
Confidential Professional Restaurant Reviews
This is a rare opportunity to obtain a private review of your restaurant as seen through the eyes of a published restaurant critic. Composed in narrative form, this review is presented as it would appear in any print publication. This unique critique provides the perfect training tool to reinforce the high level of quality and service standards every restaurant strives to achieve.
Incorporating beverage and security professionals this program provides a complete analysis of your beverage department. This confidential report includes monitoring of the service and management staff, the effectiveness of cash and credit card procedures, bartender pouring techniques, knowledge of beverage recipes along with general bar and cocktail service techniques.
Consulting and Training
RSP Associates will provide consultation and training in the areas of food and beverage service. On site training is available to educate your staff on kitchen expediting, food delivery, proper serving techniques, menu knowledge, as well as procedures associated with increasing the guest check average.
Promotions and Marketing
As the concept consultant for several successful properties, RSP Associates offers a unique background in the area of theme development, promotions and advertising. This includes design concepts, marketing campaigns as well as creative promotional programs. Previous clients include boutique and corporate hotels, resorts, restaurants, golf, tennis and spa facilities located throughout the United States and the Caribbean.
A complete fee schedule and list of references are available upon request.
Contact ● RSPutt @verizon.net